Next, click on the headphones icon available at the top right corner of the screen, as shown below.Ħ. On the 'Settings' page, click on the Support tab.ĥ. Launch AFK Arena from the BlueStacks home screen by clicking on its icon, as shown below.Ĥ. Here, you may enter your details and contact the Support team for Rise of Kingdoms.Ĭonnecting with the Support team of AFK Arenaġ. This will take you to the Customer Support page. Next, click on the message icon available at the top right corner of the screen, as shown below.Ħ. On the 'Settings' page, click on Customer Service.ĥ. Once the game launches, click on your in-game avatar available at the top left corner of the screen.Ĥ. Launch Rise of Kingdoms from the BlueStacks home screen by clicking on its icon, as shown below.Ģ. How can I connect with the Support team of a game?ġ. Select a game to know how to reach out to their support team: If all else fails, we strongly recommend that you get in touch with the support team for the game. You should be able to make the purchase using that account/device.ģ. If you are using multiple accounts or devices for playing, try logging in with the first account/device that you had used at the first launch of the game. Try making the purchase after a few days and it should work smoothly.Ģ. If you are a new user, play the game regularly for a few consecutive days with sufficient playtime every day. You should be able to resolve this problem by following the steps below:ġ. If you are using multiple accounts or multiple devices to play the game, then this error might show for some of your accounts/devices. You may have just started playing the game and not spent enough time on it before trying to make the purchase.Ģ. This message occurs due to one of the following reasons:ġ. You may see the following error message while purchasing in-app items: Why do I see an error while making a purchase in ROK/ AFK Arena? BlueStacks is completely safe and secure to make in-app purchases. NOTE: This error message is issued from the game developers' side. This detailed guide will help you resolve this problem and purchase your favorite in-game items with ease. While trying to make a purchase in Rise of Kingdoms or AFK Arena, you might get an error message stating that 'you are attempting to make a purchase with a device that is not secure'.

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